Client Services Specialist


BostonGene Corporation is pioneering the use of biomedical software for advanced patient analysis and personalized therapy decision-making in the fight against cancer. Our unique solution continuously aggregates the latest cancer research and clinical information from around the world. BostonGene’s unique solution performs sophisticated analytics to aid clinicians in their evaluation of viable treatment options for each patient’s individual genetics, tumor and tumor microenvironment, clinical characteristics, and disease profile. BostonGene’s mission is to enable physicians to provide every patient with the highest probability of survival through optimal cancer treatments using advanced, personalized therapies via sophisticated analytics and the integration of scientific and clinical knowledge.

Position Summary

This Client Services Specialist role is primarily responsible for maintaining communication between BostonGene and its clients (pathology send-out teams, ordering providers, patients, and care teams) to ensure the smooth flow of all orders from initial generation to receipt of the lab report. The ideal candidate will have a minimum of 2+ years of experience in the clinical research, pathology, or diagnostic industry.


  • Work with pathology send-out teams on tissue procurement operations and maintain an accurate turnaround time.
  • Develop and implement training manuals and workflow for tissue procurement operations.
  • Work closely with external and internal clients - pathology send-out teams, ordering providers and clinical staff, sales leads, and BostonGene laboratory to provide clients support.
  • Assist clients with test placement, collecting missing documents and information, order management, test results quality control, and delivery.
  • Comply with HIPAA requirements while operating to keep Protected Health Information (PHI) secure and private.
  • Establish a consistent communication schedule with care teams, pathology send-out teams, and BostonGene teams to exchange client feedback, success stories, challenges, and best practices.
  • Maintain all assigned company assets including laptop computers, iPhone, etc.
  • Supports physicians and care teams with the complexity of the ordering and interpretation of the BG platform, and QC report quality/accuracy which may require access to PHI.


  • Experience in pathology tissue procurement or in a pathology lab is a must
  • Strong communication skills, both written and verbal
  • Independent decision-making skills
  • General understanding of business policies and practices
  • Excellent time management skills
  • High degree of personal organization and ability to multitask
  • Ability to quickly learn and apply knowledge of proprietary software programs
  • Bachelor’s degree required